qqee's Privacy Policy

1 Introduction

qqee is an online gaming and sports betting platform operated for users in Bangladesh. We believe that protecting the privacy of user information in digital services is a fundamental responsibility.

This privacy policy ("Policy") explains what information is collected from you when you use the qqee platform, what it is used for, how long it is kept, and what rights you have. This policy applies equally to our website, mobile app, and all other digital services of qqee.

Please read this policy carefully before registering as a new user. If you have any questions, contact our support team.

2 Information We Collect

qqee collects two types of information to operate its services — what you provide directly and what is collected automatically.

2.1 Information You Provide Directly

Information you give us during registration, verification, or transactions:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for age verification)
• Information related to your bKash, Nagad, or Rocket account
• Messages sent via live chat or email

2.2 Automatically Collected Information

What is automatically recorded when you use the platform:

• IP address and device type
• Browser version and operating system
• Session duration and pages visited
• Data from cookies and similar tracking technologies
• Game play history and betting information

2.3 Information Received from Third Parties

In some cases, we may receive necessary verification information through identity verification agencies or payment processors. This process is always carried out to ensure your security.

3 Purpose of Using Information

qqee uses collected information only for specific and legitimate purposes. We never sell personal information.

• Account management: Completing registration, login, and account verification.
• Service delivery: Keeping core services such as games, betting, deposits, and withdrawals running.
• Age verification: This platform is for people aged 21 and above only — age must be confirmed at registration.
• Security and fraud prevention: Detecting and preventing suspicious activity.
• Customer support: Resolving your issues via live chat or email.
• Service improvement: Analysing user experience to improve the platform.
• Legal compliance: Retaining necessary information as required by applicable law.
• Communication: Sending important updates, policy changes, or security notices.

4 Data Storage and Security

4.1 Retention Period

Your information is stored in our systems while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal requirements and dispute resolution purposes. Once that period ends, the information is securely deleted or anonymised.

4.2 Technical Security Measures

qqee uses industry-standard technology to protect your information:

• SSL encryption — all data transfers are completed over encrypted channels.
• Firewall and intrusion prevention systems remain active.
• Sensitive information is stored in the database in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Payment information processing takes place in a completely separate, secured environment.

4.3 Staff Access Policy

Only staff who require it may access your personal information, and each person is bound by a strict confidentiality agreement. Unauthorised access is strictly prohibited, and any breach is met with serious action.

5 Sharing Information with Third Parties

qqee never sells your information. However, in specific circumstances, limited information may be shared with trusted parties:

5.1 Service Provider Partners

Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, and Rocket for payment processing. Game studios such as Evolution and Pragmatic Play Live may receive limited session information for game operation. All these partners follow their own privacy policies.

5.2 Legal Requirements

If required by a court order, government investigation, or any other mandatory legal process, qqee may be obliged to provide information to the relevant authority. In such cases, we will try to notify you as far as possible, unless prohibited by law.

5.3 Business Changes

If there is a significant change in qqee's ownership or operations, user information may form part of that change. However, users will be informed in a timely manner before any such change.

6 Cookies and Tracking Technologies

qqee uses cookies and similar technologies on its platform. Cookies are small data files stored on your device that help improve your browsing experience.

6.1 Types of Cookies We Use

• Essential cookies: Keeping login sessions active and security verification — the platform cannot function without these.
• Functional cookies: Remembering your preferences and settings, such as language or game preferences.
• Analytical cookies: Helping us understand which parts of the site are used most — data is completely anonymous.

6.2 Cookie Controls

You can disable cookies at any time from your browser settings. However, disabling essential cookies may limit some features of the platform.

7 Your Rights

As a qqee user, you have several rights over your own information. Contact our support team to exercise these rights.

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of incorrect or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, due to legal obligations, it may not be possible to delete all information immediately.
• Right to object to processing: You may object to certain types of information processing.
• Data portability: You may request your information in a structured format.
• Withdrawal of consent: You may withdraw consent to information processing at any time.

The Responsible Gaming section describes further steps for controlling your account, such as taking a break or self-exclusion.

8 Protection of Minors' Information

qqee is an adults-only platform. The minimum age to access this site or open an account is 21. We do not knowingly collect information from anyone under the age of 21.

National ID or passport information is taken at registration for age verification. If we learn that a minor's information has been collected by mistake, that account will be closed and all information will be deleted promptly.

9 International Data Transfers

qqee's servers and data processing may be located in various places. For international data transfers, we ensure that adequate data protection measures are in place in the recipient country or organisation.

Limited session information may flow to the servers of international studios such as Evolution or Pragmatic Play Live for game operation. In all such cases, maintaining data protection standards is mandatory.

10 Policy Changes

qqee reserves the right to amend this privacy policy as needed. If significant changes are made, you will be notified by email to your registered address or via a notice on the platform.

Continuing to use the platform after changes means you are considered to have agreed to the revised policy. The date of the most recent revision will always be shown at the top of this page.

11 Contact

If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us:

• Live chat: 24 hours a day, 7 days a week — support is available in Bengali and English.
• Email: [email protected]

To learn more about us, visit our About Us page, which has information about qqee's mission and how it operates.

For quick answers to common questions, you can also visit our Frequently Asked Questions page.